Shipping and Delivery Policy | Harsh Book Center

Thank you for shopping with Harsh Book Center! This Shipping and Delivery Policy outlines the terms and procedures related to the shipment and delivery of products purchased from our website (https://harshbookcenter.com). By placing an order, you agree to the terms mentioned below.

1. Shipping Coverage

• 1.1 Harsh Book Center currently ships products across India.
• 1.2 If your location is not serviceable by our courier partners, you will be notified during the checkout process, and we will assist you with alternate arrangements if possible.

2. Shipping Charges

• 2.1 Shipping charges, if applicable, will be clearly specified during the checkout process.
• 2.2 Some products may qualify for free shipping based on promotional offers or minimum order value. Relevant details will be displayed on the product or cart page.

3. Order Processing Time

• 3.1 We aim to process and dispatch orders within 1-3 business days after receiving the payment confirmation.
• 3.2 Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

• 4.1 Delivery timelines depend on the shipping destination and selected courier service. Typically, products are delivered within:
  • Metro cities: 3-5 business days.
  • Other cities and towns: 5-7 business days.
  • Remote areas: 7-10 business days.
• 4.2 Delays may occur due to unforeseen circumstances such as natural disasters, political events, or courier service disruptions. Harsh Book Center will not be held liable for such delays.

5. Order Tracking

• 5.1 Once your order is shipped, a tracking number will be shared via email or SMS to help you monitor the shipment’s progress.
• 5.2 Customers can track their orders directly on the courier partner’s website using the provided tracking ID.

6. Shipping Address

• 6.1 Customers must provide an accurate and complete shipping address at the time of order placement.
• 6.2 Harsh Book Center will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses.
• 6.3 If an order is returned to us due to incorrect address details, additional reshipping charges may apply.

7. Delivery Process

• 7.1 Our delivery partners will attempt delivery up to two times. If the package remains undelivered after these attempts, it will be returned to us.
• 7.2 Upon return, you may request a reshipment by contacting customer support and paying additional shipping charges if applicable

8. Damaged or Missing Products

• 8.1 In case the package arrives damaged:
  • Notify our customer support team within 24 hours of delivery.
  • Provide clear photographs of the damaged package and product.
  • Retain all original packaging until the issue is resolved.
• 8.2 If any items are missing from your order:
  • Contact our support team immediately with your order details.
  • We will investigate and address the issue promptly.

9. Delivery Restrictions

• 9.1 Certain products, such as bulky or fragile items, may have additional shipping requirements or restrictions. Details will be mentioned on the product page if applicable.
• 9.2 Orders shipped to remote or restricted areas may take longer to deliver and may incur additional shipping charges.

10. International Shipping

Currently, Harsh Book Center does not offer international shipping. We apologize for any inconvenience and hope to expand our delivery services in the future.

11. Failed Delivery Attempts

• 11.1 If a package is undelivered due to customer unavailability, incorrect address, or refusal to accept the delivery, the courier service may attempt redelivery or return the package to us.
• 11.2 Reshipping charges will be applicable if the package is returned to us due to customer-related reasons.

12. Customer Support for Shipping Issues

• 12.1 For any concerns related to shipping and delivery, please contact our support team:
  • Email: [email protected]
  • Phone: +91-7947422639
  • Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
• 12.2 Our team aims to respond to queries within 24-48 hours and provide prompt assistance.

13. Updates to this policy

• 13.1 Harsh Book Center reserves the right to modify or update this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on our website.
• 13.2 Customers are encouraged to review this policy periodically to stay informed about shipping and delivery practices.

Thank you for shopping with Harsh Book Center. We strive to provide you with reliable and efficient shipping services. Happy Reading!