Privacy Policy

Welcome to Harsh Book Center’s Privacy Policy. This document outlines how we collect, use, and protect your personal information when you use our website (harshbookcenter.com). We respect your privacy and are committed to protecting your personal data.

Information We Collect

When You Make a Purchase

When you buy books through our website, we collect:

• Name and contact information (email address, phone number, shipping address)
• Transaction details including purchased items and amounts
• Payment information (processed securely through Razorpay)
• Order history and preferences

Automatically Collected Information

Our website automatically collects:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website addresses
• Operating system

How We Use Your Information

Essential Operations

• Processing and fulfilling your book orders
• Communicating order status and shipping updates
• Sending transaction receipts and order confirmations
• Responding to your customer service inquiries
• Managing returns and refunds

Website Improvement

• Analyzing website performance and user behavior
• Improving our book catalog and service offerings
• Identifying and fixing technical issues
• Enhancing website security

Payment Processing

Razorpay Integration

We use Razorpay as our payment gateway provider. When you make a payment:

• Your payment data is processed directly by Razorpay
• We do not store your credit card or bank account details
• Razorpay’s security measures comply with industry standards
• For more information, please review Razorpay’s privacy policy

Data Storage and Security

Website Security

• We use SSL encryption for secure data transmission
• Regular security updates and monitoring
• Limited access to personal information by authorized personnel only
• Secure hosting and database management

WooCommerce Platform

Our e-commerce platform is powered by WooCommerce:

• Order information is stored securely in our WooCommerce database
• Data is encrypted and regularly backed up
• Platform security is regularly updated
• For more details, you can review WooCommerce’s privacy policy

No Account Creation

We operate on a guest checkout basis:

• No user accounts are created or stored
• Each transaction is processed individually
• Order tracking is available through order ID and email
• No passwords or login credentials are required or stored

Cookies and Tracking

Essential Cookies

We use necessary cookies to:

• Maintain shopping cart functionality
• Process transactions
• Remember your selections during checkout
• Ensure website security

Analytics Cookies

We use analytics tools to:

• Understand how visitors use our website
• Improve user experience
• Analyze website performance
• Track sales patterns

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to processing of your information
• Request data portability
• Lodge a complaint with regulatory authorities

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We share data only with:

• Delivery partners (for order fulfillment)
• Payment processor (Razorpay)
• Legal authorities (when required by law)

Data Retention

We retain your information for:

• Order details: 7 years (as required by tax laws)
• Communication records: 2 years
• Analytics data: 26 months
• Transaction records: As required by financial regulations

International Data Transfer

Your data may be processed outside India when:

• Using international shipping services
• Processing payments through Razorpay
• Using cloud-based storage services All international transfers comply with relevant data protection laws.

Changes to Privacy Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be notified via email when possible.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect or maintain information from children under 13.

Contact Information

For privacy-related inquiries or concerns, contact us at: Harsh Book Center Ramnath Mishra Compound Yashwantrao Tawde Road Dahisar East, Mumbai – 400068