Frequently Asked Questions (FAQs)

Welcome to HarshBookCenter.com! We understand that you may have questions regarding our products, services, and policies. Below are some frequently asked questions to help you.

1. About HarshBookCenter.com

Q: What is HarshBookCenter.com?
A: HarshBookCenter.com is an online bookstore offering a wide range of Maharashtra State Board books, new books, and second-hand books at discounted prices.

Q: Where is HarshBookCenter.com located?
A: We are an online bookstore based in Ramnath Mishra Compound, Dahisar E, Mumbai, India, and we deliver books across the country.

2. Product & Availability

Q: What types of books do you sell?
A: We sell new books, Maharashtra State Board textbooks, and second-hand books at a discount of up to 65%.

Q: Are second-hand books in good condition?
A: Yes, all second-hand books undergo a quality check before being listed for sale. While they may have minor wear and tear, they are in readable condition.

Q: How often do you update your book inventory?
A: We update our inventory regularly based on stock availability and new releases.

Q: Do you offer books from other boards or universities?
A: Currently, we specialize in Maharashtra State Board books, but we may expand our collection in the future.

3. Pricing & Discounts

Q: How are second-hand books priced?
A: Second-hand books are available at a flat 65% discount off their original price.

Q: Do you offer discounts on new books?
A: Prices for new books are set as per the publisher’s MRP, but we occasionally offer promotional discounts.

Q: Are there any additional charges on my order?
A: The final price will be shown at checkout, including any applicable taxes and shipping charges.

4. Ordering & Payment

Q: How do I place an order?
A: You can browse our website, add books to your cart, and proceed to checkout to complete your purchase.

Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, UPI, net banking, and COD (Cash on Delivery) for selected locations.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our support team immediately.

5. Shipping & Delivery

Q: Do you offer nationwide delivery?
A: Yes, we deliver books across India through our trusted courier partners.

Q: How long does it take for my order to be delivered?
A: Delivery time varies based on location, but it generally takes 3-7 business days.

Q: How can I track my order?
A: Once your order is shipped, we will provide a tracking ID via email and SMS.

Q: What should I do if my order is delayed?
A: If your order is delayed beyond the expected time frame, please contact our support team for assistance.

6. Returns & Refunds

Q: What is your return policy?
A: We accept returns for new books within 7 days of delivery, provided the book is in unused condition. Second-hand books are non-returnable.

Q: How do I request a return?
A: Contact our customer support team with your order details, and we will guide you through the return process.

Q: How long does it take to receive a refund?
A: Refunds are processed within 7-10 business days after the returned item is received and verified.

7. Customer Support

Q: How can I contact customer support?
A: You can reach us via email at [Your Email Address] or call us at [Your Contact Number].

Q: What are your customer service hours?
A: Our support team is available Monday to Saturday from 9:00 AM to 6:00 PM.

Q: Can I get book recommendations from your team?
A: Yes, our team is happy to assist you in choosing the right books based on your needs.

8. Account & Privacy

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account helps track orders and receive exclusive offers.

Q: Is my personal information safe?
A: Yes, we use industry-standard security measures to protect your personal and payment information.

Q: Can I delete my account?
A: Yes, you can request account deletion by contacting our support team.

We hope this FAQ answers your questions. If you need further assistance, feel free to reach out to our support team. Happy shopping at HarshBookCenter.com!