Cancellation and Refund Policy | Harsh Book Center

Thank you for choosing Harsh Book Center! We aim to ensure your complete satisfaction with our products and services. This Cancellation and Refund Policy outlines our practices regarding cancellations, returns, and refunds for purchases made on our website (https://harshbookcenter.com).

1. Cancellation Policy

• 1.1 Order Cancellation by Customer
  • 1.1.1 You can request a cancellation for an order before it is dispatched. Once the order is shipped, cancellations are not permitted.
  • 1.1.2 To cancel an order, contact our customer support team immediately via email at [email protected] or call +91-7977250185. Provide your order number and reason for cancellation.
  • 1.1.3 If the order is eligible for cancellation, a confirmation email will be sent to you. Any applicable refund will be processed as per our Refund Policy.
• 1.2 Order Cancellation by Harsh Book Center
  • 1.2.1 Harsh Book Center reserves the right to cancel orders under the following circumstances:
    • The product is out of stock.
    • Issues with payment authorization or verification.
    • Inaccuracies in product pricing or description.
    • Fraudulent or suspicious activity detected in the transaction.
• 1.2.2 If we cancel an order, you will be notified via email or phone, and any payment made will be refunded to your original payment method within 7-10 business days.

2. Refund Policy

• 2.1 Eligibility for Refunds
  • 2.1.1 Refunds will be processed in the following scenarios:
    • Products damaged during transit.
    • Incorrect products delivered.
    • Order cancellation initiated before dispatch.
• 2.1.2 Refunds will not be processed for:
  • Products damaged due to misuse, mishandling, or tampering by the customer.
  • Return requests made after the designated return window (7 days from delivery).
  • Items marked as non-refundable or final sale.
• 2.2 Refund Process
  • 2.2.1 To initiate a refund, contact our customer support team via email or phone with the following details:
    • Order number.
    • Description of the issue.
    • Photographic evidence, if applicable (e.g., damaged product).
  • 2.2.2 Refunds will be processed only after the returned product is received and inspected. Ensure that the item is returned in its original condition with all packaging and accessories.
  • 2.2.3 Upon approval, refunds will be credited to your original payment method within 7-10 business days. In case of delays, contact your payment provider for updates.
• 2.3 Partial Refunds
  • Partial refunds may be granted in the following cases:
    • The product is returned, but minor components are missing or damaged.
    • Delivery charges, if applicable, will not be refunded unless the error was on our part.

3. Return and Exchange Policy

• 3.1 Return Window
  • 3.1.1 Returns must be requested within 7 days of delivery. Late requests will not be accepted.
• 3.2 Eligible Items for Return
  • 3.2.1 Only the following items are eligible for returns:
    • Damaged or defective books.
    • Wrong product sent by Harsh Book Center.
  • 3.2.2 Items must be in unused condition, free from markings, tears, or folds.
• 3.3 Return Shipping
  • 3.3.1 The customer is responsible for return shipping costs unless the error was made by Harsh Book Center (e.g., wrong product delivered).
  • 3.3.2 For error-related returns, we will provide a prepaid shipping label or reimburse reasonable return shipping costs.
• 3.4 Exchange Policy
  • 3.4.1 Exchanges are only applicable to items of the same product category and are subject to availability.
  • 3.4.2 If the desired exchange item is unavailable, you will have the option to:
    • Select an alternate product.
    • Request a refund.

4. Non-Returnable and Non-Refundable Items

• 4.1 Certain items are not eligible for returns or refunds, including:
  • E-books and digital products.
  • Clearance or final-sale items.
  • Custom or personalized orders.

5. Communication and Support

• 5.1 Contact Us
  • For any cancellation, return, or refund queries, please reach out:
  • Email: [email protected]
  • Phone: +91-7977250185
  • Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM
• 5.2 Response Time
  • We strive to respond to all queries within 24-48 hours. Resolution times may vary depending on the nature of the request.

6. Disputes and Final Decision

• 6.1 In case of disputes regarding refunds or returns, Harsh Book Center reserves the right to make the final decision based on our policies and the details provided by the customer.
• 6.2 Disputes will be governed by the laws of India, and any legal proceedings will fall under the jurisdiction of the courts in Maharashtra.

7. Updates to this Policy

• 7.1 Harsh Book Center reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.
• 7.2 It is your responsibility to review this policy periodically to stay informed about our practices.

Thank you for choosing Harsh Book Center. Your satisfaction is our priority, and we are committed to resolving your concerns in a fair and timely manner.